Offline Bot FAQs
How to disable the offline bot for one day?
As shown in the image, you can prevent the offline bot from running on a specific day by turning it “On” and setting the business hours from 00:00 to 23:59 for that day.
Will the Offline Bot message reflect my current time zone?
Absolutely! The Offline Bot functionality leverages the time zone settings on your laptop or PC. This ensures the message accurately reflects your business hours, regardless of your location.
Why did my Offline Bot trigger twice?
You may refer to this steps to troubleshoot:
- Check the offline bot trigger frequency in your offline bot settings.
- Check if the keyword reply bot has triggered the same message flows.
- Check if there are 2 channels connected to the same phone number.
- Check if the auto-reply in the WhatsApp Business App has been disabled.
- Are there any trigger run in your message flow.
What happens if the bot is turned on outside of business hours?
The bot will auto-reply to any message received during off-hours, ensuring clients receive timely responses.
Can I customize the message flow for the Offline Bot?
Yes, you can either choose an existing flow or create a new one with custom messages.
What if I don’t limit trigger frequency?
If you select “No Limit,” the bot will respond every time it receives a message, which might lead to excessive replies.
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