Summary ✨

Worried about your WhatsApp Business account getting banned or rejected? This guide explains the common reasons why that might happen and offers simple, effective tips to prevent it. Whether you’re just getting started or already using WhatsApp for customer engagement, following these best practices can help keep your account safe and active. 🔒📱

WhatsApp has established a set of guidelines to ensure that buying and selling on the platform is safe and compliant with applicable laws. If you're planning to offer goods or services for sale on WhatsApp, it's essential to understand these policies.

For the WhatsApp Commerce Policy, a transaction includes all messages and media related to your goods or services. This encompasses:

These elements are considered part of a transaction and must comply with the policies outlined below, as well as applicable terms, laws, and regulations.

As a seller on WhatsApp, you are solely responsible for:

It's crucial to understand that WhatsApp is not involved in processing, paying for, or fulfilling any sales related to your transactions.

You are also responsible for:

WhatsApp prohibits the sale of certain goods and services.

Remember, it's your responsibility to ensure that your transactions comply with all applicable laws and regulations, including those related to taxes and consumer protection.

Here are some of the most frequent issues that can lead to a ban or rejection:

1. No active business website 🌐

If your business doesn’t have a valid, live website, your account may be flagged or rejected during review.

2. Prohibited or illegal business activities ❌

Businesses that offer services like gambling, alcohol sales, or prediction-based services may be restricted.

→ See the full list in WhatsApp's Commerce Policy.

3. High spam or block reports 🚫📩

If customers frequently mark your messages as spam or block your number, your account is at risk of being banned.

4. Violation of WhatsApp’s policies 📜

Any behavior that goes against WhatsApp’s Business Policies or Terms of Service can result in account restrictions or termination.

→ Review the Terms of Service for details.

5. Identity verification issues on Facebook 🪪

Accounts may be restricted if there are problems verifying your identity on Facebook.

→ Visit the Identity Verification portal to check your status or submit documents.

To stay compliant and keep your WhatsApp Business account in good standing, follow these best practices:

1. Provide accurate business information ✔️

Make sure the details you enter during registration are complete and truthful.

2. Upload official, unaltered documents 📄

Use only valid documents for identity or business verification. Do not submit edited or incomplete files.

3. Follow WhatsApp’s policies 📘

Familiarize yourself with the WhatsApp Business Policy and adhere to all guidelines for messaging and user interaction mentioned in the WhatsApp’s Business Policies and Terms of Service.

4. Avoid spammy behavior 🚫📨

Do not send unsolicited messages, especially to people who haven’t opted in. This reduces the risk of being reported or blocked.

5. Choose the right WhatsApp account type 📱

Pick the account type that best suits your business:

If your account is rejected or restricted and you’re unsure why, the best next step is to carefully review WhatsApp’s policies. That can help you identify the problem and guide you toward getting your account reinstated.

Need more help? Reach out to ChatDaddy Support for assistance. 💬🛠️

1. What is the WhatsApp Commerce Policy? 📘

The WhatsApp Commerce Policy is a set of guidelines that govern the buying and selling of goods and services on WhatsApp. It ensures all transactions comply with applicable laws and platform rules.

2. What counts as a transaction on WhatsApp? 💬

Any message or media related to the sale of goods or services is considered a transaction. This includes product descriptions, prices, fees, taxes, and legal disclosures.

3. Who is responsible for handling transactions on WhatsApp? 🛍️

You, as the seller, are solely responsible for your transactions, including sales terms, privacy policies, and any other applicable conditions.

4. What happens if I violate WhatsApp’s policies? ⚠️

Violating WhatsApp’s Business Policies or Terms of Service can result in your account being restricted or permanently banned.

5. Are there any goods or services I’m not allowed to sell on WhatsApp? 🚫

Yes, WhatsApp prohibits certain goods and services. This includes items like gambling services, alcohol, and prediction-based services. Refer to the full Commerce Policy for a complete list.

6. Is WhatsApp involved in handling payments or delivery? 💳📦

No, WhatsApp does not process payments or fulfill transactions. That responsibility lies entirely with you as the seller.

7. Why might my WhatsApp Business account be banned or rejected? 🛑

Common reasons include:

8. What should I do if my account gets banned or rejected? 🔍

Review WhatsApp’s Business Policies and Terms of Service to identify possible issues. Then, correct any problems or reach out to ChatDaddy Support for help.

9. What documents are accepted for identity verification? 🪪

You can use a valid passport or driving license. Aadhaar cards are not accepted.

10. What if I don’t have a business website? 🌐

You can still complete your registration by selecting “My business does not have a website” and creating a Business Portfolio instead.

11. How can I avoid having my account banned or restricted? 🛡️

→ Follow these tips:

12. Should I include an Unsubscribe option in my messages? 🔘

→ Yes, always include an Unsubscribe option in your message templates to minimize spam reports.

13. What are common mistakes ChatDaddy users make that lead to account bans? ⚠️

→ Some common mistakes include:

14. What should I do if my Business Manager account has restrictions? 🔐

→ You can either contact ChatDaddy Support for assistance or create a new Business Portfolio to continue without issues.

15. What should I do if I see a "Business Account Locked" error? 🚫🔒

If you see a "Business Account Locked" error, check Meta’s Business Support Home. If your account is shown as restricted or disabled, you’ll need to raise a review request directly with Meta from the Business Support Home.