Powering Up Inbox With AI
Learn how to use AI to speed up your conversations, & save more time
Transcribe Voice Messages
AI Transcription allows automatic transcription of voice messages for easier automation and response handling.
Manual Transcription
- Locate a voice message
- Hover over the message
- Click the "Transcribe" icon button to generate the transcript
Auto Transcription & Automation
Using auto transcription, you can setup automation with voice messages as well. Auto transcription will automatically transcribe all incoming voice messages. This transcribed text can be used in all automations like keyword reply & triggers — without any changes required
How to enable auto transcription?
- Auto transcription is a channel-wide setting, navigate to the channels page
- Find the channel you want to enable auto transcription for, open “advanced settings”
- Enable "Auto Transcribe Voice Messages"
Translate Messages
- Locate the message you would like to translate
- Hover over the message to find the “translate” button
- Click the translate button, which will translate to your default language
- If you’d like to translate to another language, you can click the button again & select another language
FAQ
1. What languages are supported for transcription?
Chinese, English, Malay, Portuguese, Spanish, Hindi, are all supported. A voice note can also contain multiple languages, though this may result in reduced accuracy of the transcription
2. How to use transcribed messages in triggers?
Transcribed messages behave the same way as regular text messages, so you can utilise the “text” property to run any automation via triggers
3. What is the pricing for these features?
Transcription costs 10 credits/minute of audio, and transcribe is 1 credit/use. For latest pricing refer to our billing page