July 3, 2024
July 3, 2024
🆕 ChatDaddy Updates
We're excited to announce our latest update, packed with powerful new features to streamline your workflow and enhance your experience. This update includes a CRM and Ticketing System, CRM Triggers inside message flows, enhanced app nodes in message flows, a new way to create teammates, new types of custom fields with a management page, and an updated inbox filter UI/UX to match and improve WhatsApp's capabilities.
▶ 🎟️ CRM and Ticketing System
Our new CRM and Ticketing System is designed to streamline your ticket management process. You can create and manage tickets effortlessly, add custom fields to capture specific information, and edit board details to match your workflow. View tickets in both board and list formats for better organisation and detailed insights.
For a deeper dive, learn more here.
▶ 🔫 New Triggers in Message Flows
Triggers are a powerful feature that automate responses and workflows within message flows, streamlining communication and operations. By setting specific conditions or events, triggers can automatically send messages or start complex workflows without manual effort.
New trigger types include:
- Outgoing Message: Activated when a new message is sent. Learn more
- Ticket Updated: Activated when a ticket is changed. Learn more
- Ticket Created: Activated when a new ticket is created. Learn more
▶ 🌊 New App Nodes in Message Flow
Our new app features make your work easier by automating important tasks:
- Create Ticket: Automatically create new tickets in any CRM board, ensuring inquiries or issues are promptly tracked and managed. Learn more
- Update Ticket: Automatically update or modify existing tickets, keeping ticket information up-to-date and customer service organised. Learn more
- Stop Ticket Timer: Automatically stop the timer on tickets, helping track time spent on resolving issues and ensuring accurate time logs. Learn more
- Modify Contact: Automate updating contact information, including adding or removing tags, setting custom fields, and assigning chats to teammates or using round-robin assignment. Learn more
▶🫄 New way to Create Teammates
Enhances admin control by allowing direct creation of team members, streamlining user management with credential, access rights, and session management.
Features:
- Create User: Admins create and manage user credentials.
- Log Out User: Admins log out users from all active sessions.
- Access Rights Management: Admins manage access rights for users.
- Channel Management: Admins delete or manage user accounts without user permission.
For a deeper dive, learn more here.
▶👷 New Types of Custom Fields with a management page
Custom Fields enable you to create and personalise data for each contact, making communication easier. This feature enables more efficient and personalised communication by allowing you to tailor data parameters for each contact.
Single dropdown, team member, checkbox and many more new types of custom fields are now available.
For a deeper dive, learn more here.
▶📌 Enhanced Inbox Filters
In our enhanced inbox filters, you can now easily filter your chats and save these filters by pinning them directly to the inbox. You have full control to edit or remove these pinned filters as needed, providing enhanced flexibility and usability.
This update significantly improves the UI, aligning it with and surpassing WhatsApp's capabilities.
For a deeper dive, learn more here.